Support Services and Hours
eMedicalFusion is dedicated to providing outstanding support at no additional charge. It starts with a product that is highly self-evident, thereby reducing the training and learning requirements substantially. Where possible we rely on standard ways of implementing our interfaces so that staff and patients know what to do based on the page content.
When additional support is needed, eMedicalFusion has a team of professionals that are ready to help with post-implementation support including email, telephone and live web sessions as needed.
Our standard support hours are as follows:
Monday – Friday: 9:00 AM – 8:00 PM EST. Email, telephone and live web sessions are provided during these hours.
Off-hours support: Email support is provided for many of the hours outside of standard support so we encourage you to submit issues to support@emedicalfusion.helpserve.com for best service.
Support Options
Email/Trouble Ticket Support: support@emedicalfusion.helpserve.com
Phone: (703) 260-1306 Ext 2
Knowledgebase: http://emedicalfusion.helpserve.com. Many of the most commonly asked questions and issues with solutions are in our growing knowledgebase. We encourage you to consult with the knowledgebase for the most up to date information.
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Training
eMedicalFusion delivers “just in time” training as part of the implementation process. The core training is conducted in 6 modules, each lasting approximately 1 hour. The goal of our training approach is to make each practice self-sufficient so that routine functions as well as configuration changes can be done effectively by the practice physicians and staff.
After the initial training that is conducted during implementation, practice personnel are free to join subsequent training sessions to get more training on any of the modules.
The training modules that we offer are as follows:
- Module 1: Awareness Training
- Module 2: Scheduling Configuration
- Module 3: Shopping Cart Configuration
- Module 4: Patient Management Portal Admin I
- Module 5: Patient Management Portal Admin 2
- Module 6: Using the Patient Management Portal for daily
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